FAQ

FAQ

These are some of the more commonly asked questions by our customers, for your convenience we have compiled them on to this page for quick and easy access.


Is your question not answered here?
Do you need a little more information about a question?
If you have any questions that aren’t listed here or still need additional information please do not hesitate to contact us.

Do you have a minimum order?

No. We believe every order from every customer is important.

Is the work done on the premises?

Yes, all of our work is done in-house.

What is your standard turn around time?

Our standard turn around time is 7-10 working days after all approvals whether it be art or garment.

Do you offer art services?

Yes, we do all of our artwork in-house. Any art designed by Roselynn Fashions LTD will require an approved proof before the job is decorated. NOTE: This may effect your turn around time.

How many colors can you print?

We can print up to (6) color images.

How big can an image be printed?

The maximum imprint area on adult size shirts is 13″ wide and 14″ high. Left chest imprints are usually 4″ wide. When creating the artwork we keep in mind the smallest size shirt on the order and size the image for that size shirt.

How many colors can you embroider?

We can embroider up to (9) color images.

Do you do heat transfers?

Yes, we have heat transfer numbers and names for jerseys. We also do digital transfers. For pricing on digital transfers please contact us.

Do you only decorate t-shirts?

No, we also decorate sweats, jackets, polos, team jerseys, tote bags, aprons, shorts, hats, etc.

Do you sell pre-decorated garments?

No, we only do custom decorating.

Can you match PMS colors?

Yes we can. There is a fee for matching PMS colors, the smallest amount we can get matched is a quart. Although we have a large selection of stock colors.

What brands do you carry?

Our most popular brands are Gildan, Fruit of the Loom, Hanes, Jerzees, Carhart and Port & Company. Although we carry lots of brands, please browse our site to see a better list of brands.

Do you require a deposit?

Yes, on new orders we require 50% up front, and the balance at the time of pickup. We do accept company purchase orders or credit upon approval.

What forms of payment do you accept?

We accept cash, check, Visa, Mastercard, American Express and Discover.

Do I have to come in and place an order?

No, you can place an order by walking in, phone or email.

What format should artwork be submitted in?

All artwork should be submitted in vector format (.eps .pdf .ai or .cdr) via e-mail or on a disk.

What computer programs do you use?

We are currently using CorelDraw 14 & 15.

Do you have a catalog?

Yes, our catalog is available. To get one please stop by, call or e-mail us your address.